1. How to Request Account Deletion
You may request deletion of your DuesPilot user account and associated personal data at any time. Because account deletion is irreversible, requests are processed via verified support inquiry:
- Send an email to support@duespilot.in from the email address registered with your DuesPilot account.
- Use the subject line: "DuesPilot account deletion request".
- Specify the registered email address and confirm your request to delete the account.
For your security, our support team may request limited confirmation details to verify that the request originates from the rightful account owner before proceeding.
2. Account Data That Is Deleted
Once your identity is confirmed and the request is processed, DuesPilot will delete or anonymize:
- Your personal user profile (including display name and email address).
- Your login and authentication credentials or identity-provider tokens.
- Your active device sessions and notification tokens.
- Your private application preferences and personal settings.
Following deletion, your account credentials will be disabled, and you will no longer be able to log into DuesPilot.
3. Organization, Member & Payment Records
DuesPilot operates as a shared recordkeeping platform between organizations and members. Deleting a personal user account does not automatically wipe historical business and accounting records legitimately maintained by organizations you were part of.
Historical dues obligations, submitted payment reports, receipts, organizer review decisions, and organizational audit logs may be preserved in the organization workspace for recordkeeping, accounting integrity, and dispute resolution. Where technically feasible, retained operational records are de-linked or dissociated from your personal identification.
4. Legal & Security Retention
Certain limited technical logs or transactional audit records may be retained temporarily where strictly required to comply with applicable legal obligations, resolve ongoing payment disputes between parties, defend against legal claims, or enforce platform security against fraud or abuse. Such records are archived securely with access restricted to authorized personnel.
5. Processing Timeline & User Notification
We aim to process and complete verified account deletion requests within 30 calendar days of receiving and verifying your request.
Our support team will acknowledge receipt of your request via email and will send a final confirmation email once the deletion process is complete.
6. Important Checklist Before You Submit
Account deletion is permanent and cannot be undone. Before submitting your request:
- Download or save any payment receipts, history, or records you need for your personal files.
- If you are the primary organizer of an active organization, transfer organization administration to another authorized individual before requesting deletion.
- Never include passwords, PINs, or sensitive payment credentials in your email communication.
7. Contact Support
For any questions or follow-up regarding an account deletion request, please reach out to:
Email: support@duespilot.in