1. Software & Recordkeeping Nature of DuesPilot
DuesPilot is a software platform designed to help organizers and members track dues obligations, send reminders, report payments made externally, and manage verification records. DuesPilot is not a payment gateway, escrow agent, wallet, bank, lender, or financial institution.
2. Payments Made Outside DuesPilot
DuesPilot does not collect, hold, custody, transfer, or settle funds between members and organizers. All underlying dues payments (such as rent, society maintenance, school fees, gym subscriptions, or community dues) are conducted directly between the member and the organizer via external payment methods agreed upon by the parties (such as UPI, direct bank transfer, cash, or third-party payment rails).
3. Refunds for External Payments
Because DuesPilot does not receive, custody, or process external dues payments, DuesPilot cannot issue, approve, guarantee, or process refunds for any payments made between members and organizers.
Any request for a refund, reversal, credit adjustment, or cancellation of dues paid outside the platform must be resolved directly between the paying member and the recipient organization or organizer, in accordance with the organizer's own policies and terms.
4. Adjustments in DuesPilot Records
A payment report, verified state, or receipt generated within DuesPilot reflects an operational record; it does not constitute a financial transaction or a refund mechanism. In cases where an external payment is refunded or reversed outside DuesPilot, the authorized organizer or member can update the relevant obligation, reject an erroneous report, or adjust recorded balances using the available features in the application.
5. Paid DuesPilot Software Plans
Where DuesPilot offers or introduces paid software subscription tiers, organizer plan features, or premium platform services:
- Specific pricing, billing frequency, renewal terms, and cancellation procedures will be clearly presented to the user at the point of purchase before an order is placed.
- Refund eligibility for any paid software plan will be determined according to the specific plan terms disclosed during order confirmation.
- Cancellation of a paid software subscription stops future scheduled renewals and takes effect at the end of the current billing cycle, unless otherwise specified in the plan terms.
6. Questions and Support Contact
If you have questions regarding this Refund Policy or need assistance understanding your DuesPilot software records, please contact our support team:
Email: support@duespilot.in